HIPAA-Compliant Voice Agent That Never Misses a Call — Case study

100%

inbound calls answered

3 min

average callback time

70%

less phone admin

The challenge

Where it started.

The clinic was missing calls during off-hours and peak times, while manual booking and follow-up created a heavy admin burden and dormant patients went un-engaged.

What we built

The system.

We built a dual AI voice-agent system integrated with HubSpot, the clinic's calendar and an SMS platform. An inbound agent answers calls 24/7, qualifies callers, books appointments in real time and sends SMS confirmations, while an outbound agent automatically calls back missed calls and dormant leads. The agent never sells or gives medical advice; it qualifies, books a Patient Advisor or hands off to a human.

Inside the build

What we shipped.

La Vie Private Health Clinic — build screenshot 1

The results

What changed.

Every inbound call answered automatically, even after hours and at peak times
Missed calls returned within roughly three minutes and booked on the same call
Staff freed from manual booking, confirmations and follow-up calls

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