All case studies Sales · Lead qualification

24/7 WhatsApp Agent for Instant Lead Handling

A round-the-clock WhatsApp agent that answers and qualifies inbound leads instantly for Merax Dubai.

WhatsApp agentLead qualificationConversational AIClient · Merax Dubai
100%
instant replies
60-70%
less manual chat
30-40%
faster follow-up
The challenge

Where it started.

Inbound WhatsApp enquiries depended on staff being available, so messages went unanswered outside working hours and qualification was handled manually in long chat threads — slowing follow-up and letting interested leads cool off.

What we built

The system.

We deployed an AI WhatsApp agent that responds to every inbound message the moment it lands, qualifies the enquiry and captures the details the sales team needs. Running continuously, it handles routine conversation automatically and passes qualified prospects through for faster follow-up.

Inside the build

A look at the system.

WhatsApp · Merax DubaiOnline
Hi, do you ship to Jebel Ali? Need ~200 units.
Happy to help. Is this for resale or end-use, and what timeline?
Resale, within 3 weeks.
Got it — you're qualified. Routing you to our team now ✓
Every message answered in seconds, 24/7
The results

What changed.

Want results like these?

Every system starts with one audit — a clear opportunity map for your business, before you build anything.